Train Captain In Indian Railways

Introduction 

To ensure the smooth operation of vast system, safety and comfort of passengers, Indian Railways has introduced the concept of a "Train Captain" to improve services on long-distance Mail/Exp trains. In trains with Train Superintendents (TS) like Rajdhani, Shatabdi, Duranto, the TS will be nominated as the Train Captain.

What is a Train Captain? 

A Train Captain is a senior-level railway official responsible for overseeing  the entire operations of a train. All on-board team of railway personnel (AC attendant , On board housekeeping staff , AC mechanic etc )  report him for ensuring the safety and satisfaction of passengers during their journey. Train captain wears a distinctive badge by which one can recognise them easily.

Train captain hand badge

Responsibilities of a Train Captain

Train captain responsibilities are as follows:

Managing Onboard Services 

Train Captains are also responsible for managing onboard services. This includes supervising the catering staff, ensuring the cleanliness of the train, and addressing passenger complaints related to services. 

Ensuring Passenger Safety 

One of the primary responsibilities of a Train Captain is to ensure the safety of passengers. They are trained to handle various emergency situations, including accidents, derailments, and medical emergencies.

Handling Emergencies 

In times of crisis, passengers look up to the Train Captain for guidance. They coordinate with the railway authorities and local authorities to manage emergencies effectively.

FAQs 

Q. What is the role of a Train Captain? 

A. A Train Captain is responsible for overseeing the operations of a train, ensuring passenger safety, managing onboard services, and handling emergencies. 

Q. Are Train Captains responsible for ticket checking? 

A. No, Train Captains primarily focus on passenger safety, onboard services, and emergency management. Ticket checking is usually done by separate personnel. 

Q. Do Train Captains handle security onboard? 

A. While Train Captains are not security personnel, they do play a role in coordinating with authorities in case of security-related issues.