Railway Parcel Tracking- Status online

 

Introduction to Railway parcel service

T(caps)he Indian Railways, renowned for its extensive rail network, not only transports passengers across the country but also offers efficient and cost-effective parcel services. With millions of parcels being transported via trains (more than 9000 plus trains and 750 plus station parcel office) every year, the need for a reliable tracking system has become paramount. In this article, we will explore the significance of parcel tracking, delve into the step-by-step procedure for tracking your parcel, and address common queries related to Indian Railway Parcel Tracking.

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Why Parcel Tracking ???

Parcel tracking has emerged as a vital component of modern logistics, revolutionising the way packages are sent and received. This innovative service holds immense importance for both senders and recipients, fundamentally transforming the efficiency, convenience, and overall experience of parcel delivery. Following benefits are associated with parcel tracking.

• Real-Time Visibility

• Enhanced Customer Experience

• Efficient Problem Resolution

• Time Management

• Reduced Communication

• Accountability and Security

• Flexibility and Convenience

• Insights for service Improvement

• Global Accessibility

Detailed Procedure- How to track Railway parcel online

Step 1: Booking Your Parcel

To avail of the parcel tracking service, begin by booking your parcel at the nearest railway station parcel office or through online as applicable. Provide accurate details about the sender, recipient, and the contents of the parcel and Pay the requisite charges and obtain a receipt known as e-Parcel way bill (e-PWB)/ e-Luggage Ticket(e-LT). 

Step 2: Receiving the Parcel Receipt

This is available now in the form of pdf and railway sent it through email id as railway has moved to paper less working.  

Step 3: Obtaining the Unique Parcel Number(PRR)

e-PWB ( Electronic parcel way bill) consists of 10 digit unique number known as Progressive reference record (PRR).

Step 4: Using the Online Tracking System

• Visit the official website of Railway parcel https://parcel.indianrail.gov.in/ -

Railway Parcel Website Home 

• On home screen a direct link has been provided to track parcel consignment
• Enter the unique10 digit PRR ( Progressive reference record) number , captcha and hit on track now button.

Railway parcel helpline nos /customer care / complaint no

The customer care helpline number for railway parcel services is 139. This helpline is operated by Indian Railways and is dedicated to providing assistance and information related to parcel bookings, tracking, and other related inquiries. Whether you have questions about parcel booking procedures, tracking updates, or any concerns regarding your parcels, you can reach out to the dedicated customer care team at 139 for reliable assistance.

Railway parcel service complaint management

If you need to file a complaint or address any concerns related to the railway parcel service , you can follow the steps:

Railmadad Parcel Enquiry

• Open the Railmadad portal https://railmadad.indianrailways.gov.in at web or through App.

• Click on Freight / Parcel Enquiry

• Fill the relevant details , confirm and submit after OTP verification.

How Railway parcel is safe

• Robust Handling Procedures

• Tracking and Monitoring

• Security Checks

• Responsible Staff and Management

• Prohibited Item Lists

• Insurance Options

Frequently Asked Questions (FAQ) about railway parcel tracking

FAQ 1: How do I book a parcel with Indian Railways?

To book a parcel, visit the nearest railway station's parcel office or online, fill out the necessary forms, and provide the required details. Pay the charges and obtain a receipt.

FAQ 2: Can I track my parcel without a unique parcel number (PRR)?

No, the unique parcel number(PRR) is essential for tracking. It is recommended to keep the receipt safe available through email id in the form of PDF.

FAQ 3: What information will I get through the online tracking system?

The online tracking system provides real-time updates on the current location of the parcel i.e by which train it has been sent , its movement through different stations, and the expected delivery date.

FAQ 4: What do I do if my parcel hasn't arrived at the expected time?

If your parcel is delayed beyond the expected delivery date, you can contact the railway parcel office at the destination station for more information or simply lodge grievance at Railmadad portal / App or contact universal railway helpline no.139.

FAQ 5: Are there any prohibited items for railway parcel services?

Yes, there is a list of prohibited items listed in Red Tariff , offensive , explosive etc that cannot be sent through railway parcel services. These typically include hazardous materials, perishable goods, and items that violate legal regulations.

FAQ 6: is there any time limit to collect parcel ?

Yes, there is a limit defined within which customer has to collect his parcel or else wharfage charges are to paid.

FAQ 7: is there any official app to track railway parcel ?

NO, as of now there is no app available so services are to be used only on website.

FAQ 8: is railway parcel booking services available on Sunday?

Yes