Travelling by train is one of the most affordable and accessible ways for millions of passengers in India, especially persons with disabilities (PwD). To support their mobility and independence, Indian Railways provides fare concessions for eligible Divyangjan passengers.
To use this benefit during booking — whether through IRCTC or at a physical railway counter — eligible passengers must possess a valid Divyangjan Railway Concession ID Card.
This guide explains eligibility, step-by-step application, required documents, renewal process, downloading the card, and helpline support.
Table of contents
- 1 ⭐ What Is the Divyangjan Railway Concession ID Card?
- 2 🎁 Benefits of the Divyangjan Concession Card
- 3 🛑 Important Note Before Applying
- 4 🧾 Updated Eligibility Criteria (2025)
- 5 📁 Required Documents (Scanned ≤ 600 KB)
- 6 🛂 How to Apply Online for Divyangjan Railway Concession ID Card
- 7 🔁 Renewal Process
- 8 ⚠️ Reasons for Application Rejection
- 9 ☎ Helpline & Support
- 10 🧭 Frequently Asked Questions (FAQ)
- 11 🏁 Final Words
⭐ What Is the Divyangjan Railway Concession ID Card?
The Divyangjan Railway Concession ID Card is an authorized identity card issued by Indian Railways to eligible persons with disabilities. This ID card enables concessional ticket booking across:
- IRCTC online portal
- Railway reservation counters
Once approved, the applicant can view, download, and print the concession card digitally.
🎁 Benefits of the Divyangjan Concession Card
- Up to 75% fare concession depending on disability category
- Online booking convenience
- Valid for travel across all zones of Indian Railways
- Easy renewal process once issued
For a detailed benefit breakdown, you may also read:
👉 Divyang Railway Concession – Full Rules and Eligibility
🛑 Important Note Before Applying
Processing of the application is based on the State and the nearest railway station of the hospital that issued the concession certificate.
So while registering, ensure you choose the correct State & Nearest Railway Station.
🧾 Updated Eligibility Criteria (2025)
The following Divyangjan categories are eligible to apply for the Divyangjan Railway Concession ID Card:
- Persons with Visual Impairment
- Complete absence of sight OR
- Visual acuity less than 3/60 or < 10/200 in better eye with correction OR
- Field of vision subtending angle <10 degrees
- Persons with Intellectual Disability who cannot travel without an escort
(Updated term replacing earlier “Mentally Retarded Persons who cannot travel without an escort” as per latest Ministry of Railways notification dt: 01-6-25.)
- Persons with Total Hearing and Speech Impairment
- Both conditions must exist in the same individual
- Orthopedically Handicapped / Paraplegic / Locomotor Disability
- Only if assistance or escort is required for travelling
📁 Required Documents (Scanned ≤ 600 KB)
All uploaded documents must be self-attested.
Mandatory Documents:
| Category | Accepted Proofs |
|---|---|
| Disability Proof | Govt. hospital certificate |
| Railway Concession Certificate / UDID* | Template available after login / Valid UDID for visually impaired |
| Photograph | Passport-size |
| Date of Birth Proof | Birth Certificate / School Certificate / Passport / PAN / Voter ID |
| Photo ID | Aadhaar / PAN / Passport / Voter ID / Driving License |
| Address Proof | Aadhaar / Utility Bills / Rent Agreement / Bank Passbook / Govt. Certificate |
*For visually impaired users, the UDID Card is acceptable in place of Railway concession certificate.
🛂 How to Apply Online for Divyangjan Railway Concession ID Card
Step-by-Step Process
- Sign Up (New User Registration)
- Register using the New User option
- Valid phone number required
- Aadhaar verification is optional
- Select State & Nearest Railway Station
- Must match hospital location issuing concession certificate
- Login & Fill Application Form
- Fill details carefully (editing not allowed after submission)
- Upload Documents
- Ensure clarity of doctor name, registration number, hospital, and disability details
- Submit Application
- If incomplete, save as Draft (valid for 30 days only)
- Track Status
- Application status visible in the dashboard
- Approval & Download
- After approval, login → download card → print and laminate
🔁 Renewal Process
- Login using registered mobile number
- Update expired/updated documents
- Submit for renewal review
- Download approved renewed card
⚠️ Reasons for Application Rejection
- Incorrect railway station/state selection
- Blurred or unreadable documents
- Name, DOB, gender mismatch with ID proof
- Missing signatures or self-attestation
Applicants can correct errors and resubmit if rejected.
☎ Helpline & Support
For grievances or technical issues:
🔹 Official Portal: https://pgportal.gov.in/
🔹 User Feedback: Available in user profile menu inside portal
👉 How to Register Railway Complaints Online)
🧭 Frequently Asked Questions (FAQ)
1️⃣ Can I apply for the Divyangjan ID card online?
Yes, the entire application and approval workflow is online.
2️⃣ Is Aadhaar mandatory?
No, Aadhaar is optional, but helpful.
3️⃣ How long does approval take?
Typically 7–30 days, depending on processing division.
4️⃣ Can I download the concession card in PDF?
Yes — after approval, you can download, save, and print it.
5️⃣ Can I book concessional tickets on IRCTC using the card?
Yes, once your card is approved and active, the concession applies automatically.
6️⃣ What if my application is rejected?
You can resubmit after fixing the highlighted issue.
7️⃣ Is the concession valid in all trains?
Most trains except some premium classes. Read: 👉 Divyangjan Railway Concession
🏁 Final Words
If you’re eligible and haven’t applied yet, completing the online application for the Divyangjan Railway Concession ID Card can help you save significantly on travel costs across India. The process is digital, hassle-free, and once approved, you can download the card and start availing concession benefits instantly while booking tickets on IRCTC or at railway counters.