Passengers who require mobility support at railway stations can now easily book wheelchairs online using the E Wheelchair IRCTC service. Whether you are travelling with senior citizens, differently-abled passengers, or anyone needing assistance, IRCTC’s wheelchair booking system makes the journey smooth, safe, and hassle-free.
If you are searching for e wheelchair irctc, IRCTC e wheelchair booking online, wheelchair booking for senior citizens, or IRCTC tourism e wheelchair booking, this is your complete, updated guide for 2025.
Table of contents
- 1 What Is E Wheelchair IRCTC?
- 2 ⭐ Key Features of IRCTC E-Wheelchair Service
- 3 How to Book E Wheelchair IRCTC Online (Step-by-Step Guide)
- 4 How to Cancel Wheelchair Booking in IRCTC
- 5 IRCTC Wheelchair Booking Charges (Refundable)
- 6 General Terms & Conditions for E-Wheelchair (IRCTC Official Rules)
- 7 Where to Collect the Wheelchair at the Station?
- 8 Advance Reservation Period (ARP) for Wheelchair Booking
- 9 Stations Offering IRCTC E-Wheelchair Service (Popular List)
- 10 Who Should Use IRCTC Wheelchair Booking Service?
- 11 Benefits of Using E Wheelchair IRCTC
- 12 FAQs on E Wheelchair IRCTC
- 13 Final Thoughts
What Is E Wheelchair IRCTC?
The E Wheelchair IRCTC service allows passengers to pre-book wheelchairs online at selected Indian Railway stations. This facility supports:
- Senior citizens
- Differently-abled passengers
- Temporarily injured or sick travellers
- Pregnant women
- Any passenger needing mobility support
The service is free of cost, requires a refundable deposit, and must be booked through the official IRCTC interface.
👉 Related Guide:
Yatri Mitra Sewa – Station Assistance Service Explained
⭐ Key Features of IRCTC E-Wheelchair Service
- Online booking available 24×7
- Free wheelchair service (₹500 refundable deposit only)
- Supports confirmed / RAC / partially waitlisted PNRs
- Available at nominated stations across India
- Easy cancellation with no charges
- Instant SMS & email confirmation
How to Book E Wheelchair IRCTC Online (Step-by-Step Guide)
Step 1: Visit the IRCTC Website
Go to www.irctc.co.in → Click More → Select E-Wheelchair under the At Stations category.
OR Visit IRCTC TOURISM
Step 2: Enter Your PNR
Enter your 10-digit PNR number and click Search.
Step 3: Select Station & Fill Form
- Choose the station where you need the wheelchair
- Enter passenger details
- Select time slot
Step 4: Confirm Booking
Review details → Click Book → Receive SMS & email confirmation.
Step 5: Download Voucher
Download and print the voucher—it must be shown at the collection center.
👉 Recommended Reading:
IRCTC Lower Berth Rules – How to Get Lower Berth Easily
How to Cancel Wheelchair Booking in IRCTC
- Visit www.irctctourism.com
- Click Guest User Login
- Enter the same mobile number & email used during booking
- Go to My Account → Wheelchair
- Click the Cancel (X) button
- Enter OTP received via SMS & email
- Confirm cancellation
✔ No cancellation charges apply.
IRCTC Wheelchair Booking Charges (Refundable)
| Item | Amount |
|---|---|
| Wheelchair service | Free |
| Refundable deposit (with valid ID) | ₹500 |
Refund is issued when the wheelchair is returned to the collection center.
General Terms & Conditions for E-Wheelchair (IRCTC Official Rules)
✔ Eligibility
Any passenger with:
- Confirmed ticket
- RAC
- Partially waitlisted PNR
✔ Usage Restrictions
- Wheelchairs can be used only on platforms, concourse & porch areas
- Not linked to arrival/departure time
- Not guaranteed if infrastructure (ramps, lifts) is missing
✔ Safety Note
IRCTC is not responsible for any loss, accident, or damage during usage.
Where to Collect the Wheelchair at the Station?
Common locations include:
- TFC counters
- Food plazas
- Station master offices
- Commercial department counters
The exact location is mentioned on your voucher.
Advance Reservation Period (ARP) for Wheelchair Booking
ARP varies between stations—from 4 hours to 72 hours before departure.
👉 Check station List below.
Stations Offering IRCTC E-Wheelchair Service (Popular List)
E-Wheelchair service is available at major stations like:
| S.No. | Station Name | Code | Advance Booking Time (Hours) | Collection Center | Contact Email | Contact No. | Railway Zone |
|---|---|---|---|---|---|---|---|
| 1 | Agra Cantt | AGC | 4 | Dy. SS (Commercial) Office at PF No. 01, Agra Cantt Railway Station | satish.kumar@irctc.com, sandeepgodiwal3@gmail.com | 9766155822, 8287930917 | North Central Railway |
| 2 | Ahmedabad Jn | ADI | 6 | TFC at ADI Concourse Hall | tejascontroladi@irctc.com | 8287931890 | Western Railway |
| 3 | Bangalore City Jn | SBC | 72 | TFC at Bengaluru | tifcsbc@irctc.com | 8595931292 | South Western Railway |
| 4 | Bhusaval Jn | BSL | 6 | Cell Kitchen at PF No. 3 | vikashyadav222@yahoo.com | 8287931732 | Central Railway |
| 5 | Howrah Jn | HWH | 24 | Platform No.10, TFC | maitraapu67@gmail.com, kranti@irctc.com | 9002040010 | Eastern Railway |
| 6 | Indore Jn | INDB | 6 | TFC at PF No.1 | jitendra.rathod5792@irctc.com | 8287931798 | Western Railway |
| 7 | Kanpur Central Jn | CNB | 4 | Refreshment Room, Kanpur | sipekbiswas5322@irctc.com | 8287930934 | North Central Railway |
| 8 | Lucknow Jn | LKO | 4 | Refreshment Room, Lucknow Station | anand.prakash@irctc.com | 8287930909 | Northern Railway |
| 9 | Lucknow NE | LJN | 4 | Refreshment Room, LJN Station | anand.prakash@irctc.com | 8287930909 | North Eastern Railway |
| 10 | Mata Vaishno Devi Katra | SVDK | 4 | IRCTC Guest House, Katra | slangeh4911@irctc.com | 8595930958 | Northern Railway |
| 11 | Mumbai Central | MMCT | 6 | TFC at MMCT Concourse Hall | controlwestzone@irctc.com | 7021092600 | Western Railway |
| 12 | Mumbai CST | CSMT | 6 | TFC between PF No.7–8 | controlwestzone@irctc.com | 7021092600 | Central Railway |
| 13 | Nagpur Jn | NGP | 6 | Food Plaza at PF No.1 | controlwestzone@irctc.com | 7021092600 | Central Railway |
| 14 | New Delhi | NDLS | 4 | TFC at PF No.16 | concierge@irctc.com | 8287930153 | Northern Railway |
| 15 | Pathankot Cantt | PTKC | 4 | Jan Aahar, PTKC Station | vinod5927@irctc.com | 8595930984 | Northern Railway |
| 16 | Secunderabad Jn | SC | 24 | TFC at Secunderabad Station | controlsouthcentralzone@irctc.com | 9701360702 | South Central Railway |
| 17 | V. Lakshmibai JHS | VGLJ | 4 | Dy. SS (Commercial) office, PF No.1, Jhansi Railway Station | raidilipkanpur2016@gmail.com | 9140942868 | North Central Railway |
| 18 | Varanasi Jn | BSB | 4 | Dy SS/Commercial office, PF No.5, Varanasi Jn | subodh5210@irctc.com | 9794844570 | Northern Railway |
| 19 | Vijayawada Jn | BZA | 24 | TFC at Vijayawada Station | ndbrao1998@irctc.com | 8287932277, 8662572280 | South Central Railway |
Who Should Use IRCTC Wheelchair Booking Service?
- Senior citizens
- Physically challenged passengers
- Post-surgery travellers
- Temporary injuries
- Pregnant women
- Anyone needing support to move within station premises
Benefits of Using E Wheelchair IRCTC
- Convenience & priority access
- No cost involved
- Transparent rules
- Works with online & counter tickets
- Easy cancellation
- Safe & verified station staff
FAQs on E Wheelchair IRCTC
1. Is IRCTC E-Wheelchair free?
Yes. The wheelchair is free. Only a ₹500 refundable deposit is required.
2. Can senior citizens book wheelchairs online?
Absolutely. IRCTC provides wheelchair booking for senior citizens through its online portal.
3. How do I check my wheelchair booking status?
Visit IRCTC Tourism → Login with registered mobile/email → My Account → Wheelchair.
4. Can I cancel my wheelchair booking?
Yes. Cancellation is free and can be done online.
5. Is wheelchair service available at all railway stations?
No. Only nominated stations support e wheelchair irctc service.
6. Do I get an attendant with the wheelchair?
No. Only the wheelchair is provided—no escort staff included.
7. Can I book a wheelchair with a partially waitlisted ticket?
Yes, confirmed / RAC / partial WL PNRs are eligible.
Final Thoughts
The E Wheelchair IRCTC service is a significant step toward inclusive and accessible railway travel in India. Whether you’re traveling with elderly family members or someone with mobility limitations, the IRCTC e-wheelchair system ensures a smooth journey—free, convenient, and fully online.
With clear rules, zero cancellation charges, and coverage at major stations, this service deserves every traveler’s attention.