Traveling by train can be challenging for senior citizens, differently-abled passengers, or those who are temporarily ill. To make railway travel easier and more inclusive, Indian Railways has introduced a special service called Yatri Mitra Sewa. This facility ensures that passengers who need extra support can avail wheelchair assistance and porter services at major stations across India.
Whether you are traveling alone or accompanying someone who needs help, this guide will explain how Yatri Mitra Sewa works, how to book it online, availability, charges, station list, and more.
Table of contents
⭐ What is Yatri Mitra Sewa?
Yatri Mitra Sewa is a dedicated assistance program launched by Indian Railways and managed through IRCTC. The service provides:
- Wheelchair support
- Porter assistance (Sahayak)
This service is especially meant for:
✔ Senior citizens
✔ Differently-abled passengers
✔ Passengers with temporary or permanent mobility issues
✔ Medical patients or ailing passengers
The aim is to ensure hassle-free and dignified railway travel for every citizen.
⭐ Key Benefits of Yatri Mitra Sewa
| Feature | Description |
|---|---|
| Wheelchair Service | Available for boarding, deboarding & platform transfer |
| Porter Assistance | Helps with luggage handling |
| Online Booking | Support via website, SMS, and IRCTC app |
| Dedicated Contact Numbers | Station-wise service coordination |
| Priority Handling | Senior citizens and disabled passengers get priority |
⭐ Who Provides Yatri Mitra Sewa?
The service is provided by IRCTC through:
- IRCTC staff
- Authorized service providers
- NGOs or CSR-funded agencies
- Registered sahayaks (porters)
Depending on the station and availability, the service may be free or chargeable.
⭐ How to Book Yatri Mitra Sewa Online?
Booking Yatri Mitra Sewa is simple and can be done using:
👉 IRCTC website
👉 139 IVRS / SMS
👉 Mobile phone number provided for the station ( List attached below)
🔹 Step-by-Step Booking Process:
ONLINE
- Visit www.irctc.co.in
- Click on More → Station → E-Wheelchair or Visit IRCTC Tourism
- Enter the PNR number
- Fill in passenger details
- Confirm booking and download the voucher
This voucher must be shown at the station to avail the service.
OFFLINE
- Visit Station Master or DY.SS or Station Manger Office
- Show your Ticket
- Submit valid Id card with deposit if applicable
- Take the wheelchair
- Return and Take back ID card and deposit if applicable
⭐ Yatri Mitra Sewa Charges
- The wheelchair itself is free of cost (subject to availability)
- A refundable deposit of ₹500 ( No deposit at some station) and a valid ID is required
- Service charges may apply if the station does not have a free provider
The service operates on a first-come, first-served basis.
⭐ Stations Currently Offering Yatri Mitra Sewa
The service is available at major railway stations such as:
| Sl. No. | Station Name | Platform / Collection Point | Advance Booking Time (Hrs) | Mobile No. |
|---|---|---|---|---|
| 1 | Agra Cantt (AGC) | PF No. 01, Dy. SS (Commercial) Office | 4 | 9766155822, 8287930917 |
| 2 | Ahmedabad Jn (ADI) | Concourse Hall, TFC | 6 | 8287931890 |
| 3 | Bangalore City (SBC) | TFC, Bangalore | 72 | 8595931292 |
| 4 | Bhusaval Jn (BSL) | PF No. 3, Cell Kitchen | 6 | 8287931732 |
| 5 | Howrah Jn (HWH) | PF No. 10, TFC | 24 | 9002040010 |
| 6 | Indore Jn (INDB) | PF No.1, TFC | 6 | 8287931798 |
| 7 | Kanpur Central (CNB) | Refreshment Room | 4 | 8287930934 |
| 8 | Lucknow Jn (LKO) | Refreshment Room | 4 | 8287930909 |
| 9 | Lucknow NE (LJN) | Refreshment Room | 4 | 8287930909 |
| 10 | Mata Vaishno Devi (SVDK) | IRCTC Guest House | 4 | 8595930958 |
| 11 | Mumbai Central (MMCT) | Concourse Hall, TFC | 6 | 7021092600 |
| 12 | Mumbai CST (CSMT) | Between PF No. 7–8, TFC | 6 | 7021092600 |
| 13 | Nagpur Jn (NGP) | PF No.1, Food Plaza | 6 | 7021092600 |
| 14 | New Delhi (NDLS) | PF No.16, TFC | 4 | 8287930153 |
| 15 | Pathankot Cantt (PTKC) | Jan Aahar, PTKC Station | 4 | 8595930984 |
| 16 | Secunderabad (SC) | TFC, Station | 24 | 9701360702 |
| 17 | V. Lakshmibai JHS (VGLJ) | PF No.1, Dy. SS (Commercial) Office | 4 | 9140942868 |
| 18 | Varanasi Jn (BSB) | PF No.5, Dy SS / Commercial Office | 4 | 9794844570 |
| 19 | Vijayawada Jn (BZA) | TFC, Vijayawada Station | 24 | 8287932277, 8662572280 |
📌 (List is Regularly being updated for Passengers. )
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⭐ FAQs on Yatri Mitra Sewa
1️⃣ Is Yatri Mitra Sewa free?
The wheelchair is free, but porter services may be chargeable depending on availability and CSR support.
2️⃣ Who can book Yatri Mitra Sewa?
Any passenger with a valid confirmed, RAC, or partial waitlisted PNR can book the service.
3️⃣ How early should the service be booked?
Booking time varies by station but usually ranges between 4 hours to 72 hours in advance.
4️⃣ Can I cancel the service?
Yes. Cancellation is free, and it can be done online through IRCTC Tourism portal.
5️⃣ Is Yatri Mitra available for train transfers?
Yes. The helper will assist the passenger to another platform if needed.
⭐ Conclusion
Yatri Mitra Sewa is a great initiative aimed at improving passenger comfort, especially for those who need special care while traveling. With online booking, dedicated support teams, and availability at major stations, this service is making Indian Railways more accessible and passenger-friendly.
If you or your family member require assistance during your next railway journey, booking Yatri Mitra Sewa in advance will make travel smooth, safe, and comfortable.