RailOne App Indian Railways is a newest and most comprehensive app developed by Indian Railways (IT unit CRIS), designed to consolidate all public-facing services into a single, user-friendly platform. By integrating multiple functionalities into one app, RailOne consolidates ticket booking, live train tracking, Rail Madad, e-catering, R-Wallet payments and even OTT entertainment into a unified, user-friendly platform. If you travel by train often, RailOne is designed to be your one-stop railway companion.
Why RailOne App Indian Railways is a Game-Changer
Table of contents
- 1 Why RailOne App Indian Railways is a Game-Changer
- 2 Key Features of RailOne App Indian Railways
- 3 RailOne App vs IRCTC: What’s the Difference?
- 4 Is RailOne Good for Tatkal Booking?
- 5 Is RailOne Official and Who Owns It?
- 6 How to Download RailOne App Indian Railways
- 7 Passenger Benefits
- 8 Frequently Asked Questions (FAQ)
The legacy Passenger Reservation System (PRS) ran on older Itanium servers and handled about 25,000 tickets per minute. The modernized cloud-based PRS behind the RailOne App Indian Railways is designed to support over 100,000 tickets per minute, significantly reducing downtime and improving booking reliability—especially during peak Tatkal windows. Additionally, the Advance Reservation Period (ARP) was rationalized from 120 days to 60 days (effective Nov 1, 2024) to better match booking patterns and lower cancellations.
Key Features of RailOne App Indian Railways
- All-in-One Ticket Booking: Reserved, unreserved, Tatkal, platform tickets, and season passes.
- Single Sign-On (SSO): Log in with IRCTC or UTS credentials; previous bookings are imported automatically.
- R-Wallet & Secure Payments: Aadhaar-linked wallet, mPIN, biometric (fingerprint/Face ID) support.
- Live Train Tracking & Coach Position: Real-time location, platform numbers, and coach finder.
- IRCTC E-Catering Integration: Order meals to your seat using PNR or train number; filter by veg/Jain/non-veg.
- Rail Madad: In-app complaint registration for safety, cleanliness, delays and more.
- OTT Entertainment: Free access to movies and shows during the journey (where available).
RailOne App vs IRCTC: What’s the Difference?
While IRCTC has long been the primary e-ticketing portal, RailOne is a government-built super app that includes IRCTC booking plus UTS, NTES, Rail Madad and e-catering in one place. IRCTC (Rail Connect) remains the ticketing authority for reserved ticket inventory, but RailOne provides an integrated interface and extra services like unreserved ticketing, R-Wallet, and OTT.
Quick Comparison
| Feature | RailOne | IRCTC |
|---|---|---|
| Reserved Tickets | ✔ | ✔ |
| Unreserved Tickets | ✔ | ✖ |
| Live Train Tracking | ✔ | Limited |
| Food Ordering (e-catering) | ✔ | Separate app |
| Rail Madad (Complaints) | ✔ | ✖ |
| R-Wallet | ✔ | Limited |
Is RailOne Good for Tatkal Booking?
Yes. Thanks to the upgraded cloud PRS backend and higher throughput capability, RailOne offers improved stability for Tatkal bookings compared to older systems. However, Tatkal demand remains high and success still depends on speed, network conditions and seat availability.
Is RailOne Official and Who Owns It?
RailOne is an official government application developed and maintained by the Centre for Railway Information Systems (CRIS) under the Ministry of Railways, Government of India. It is not a private app—RailOne is fully authorised for public use.
How to Download RailOne App Indian Railways
Download from the official stores:
After installing, register with your Aadhaar-linked mobile number or sign in with IRCTC/UTS credentials and set up mPIN/biometric login for quick access.
Passenger Benefits
- Unified access to all passenger services in one app.
- Faster bookings and fewer outages due to cloud scale.
- Seamless payments and refund handling via R-Wallet.
- In-app support and Rail Madad complaint tracking.
- Entertainment and improved on-board services.
Frequently Asked Questions (FAQ)
What is the use of RailOne app?
The RailOne app is used to book reserved and unreserved tickets, check PNR status, track trains live, order onboard food, file Rail Madad complaints, manage refunds, and access OTT entertainment—all within a single app.
Are RailOne and IRCTC the same?
No. IRCTC is a ticketing body (IRCTC Rail Connect app), while RailOne is a government-built super app by CRIS that integrates IRCTC booking along with UTS, NTES, Rail Madad and e-catering.
Who owns the RailOne app?
The RailOne app is owned and developed by the Centre for Railway Information Systems (CRIS) under the Ministry of Railways, Government of India.
Is the RailOne app official?
Yes. RailOne is an official government application launched by Indian Railways.
Are RailConnect and IRCTC the same?
Yes. Rail Connect is the IRCTC ticket booking application; IRCTC (Indian Railway Catering and Tourism Corporation) operates Rail Connect.
Is RailOne good for Tatkal booking?
RailOne is designed to handle high traffic and offers improved Tatkal booking reliability due to cloud-based PRS. Success still depends on demand and timing.
Is RailOne app government or private?
Government — RailOne is developed by CRIS, a technical arm of Indian Railways.
Which is better: RailOne or IRCTC?
RailOne is better for users who want a single, integrated experience (both reserved and unreserved tickets, tracking, food, complaints). IRCTC focuses primarily on reserved ticket booking.